Frequently Asked Questions

Thank you for your query to open bank account with us, please kindly use the link below for online account opening;
https://onlineaccount.garimabank.com.np/
Or please visit our nearest branch along with below documents:
a) 2 PP Size Photo
b) Citizenship/ Passport (Original and Copy) 
c) Citizenship of Nominee (Copy)

Sorry, we don't have SWIFT and IBN codes. Please kindly use remittance service to send money to Garima Bikas Bank.

Please kindly follow the below steps to activate mobile banking:

New User:
1- Open your app
2- Tap on new user
3- Fill your details
4- Enter OTP
5- Set up your password & PIN

Existing User:
1- Open your app
2- Tap on existing user 
3- Fill your details and login

Please let us know if you face any problem. 
Charges: NPR 200.00/per year and for password reset NPR 20.00 additional will be applied.

Please follow the below steps to reset the password:

1- Open your Garima Smart app
2- Click on Forget Password
3- Fill your details
4- Enter OTP
5- Select reset PIN

Please let us know if you face any problem. It will charge NPR 20.00 for reset password.
Thank you for banking with us!

Please kindly send a mail to your concerned branch for new mobile banking/internet banking activation and other related queries.
 For the mailing address, please look into the branch information. 
For inside country:
Please kindly visit any nearest branch and fill DMAT and MEROSHARE opening form. After 4-5 days, please visit a branch again for DMAT number. After you received your DMAT number, you have to fill C-ASBA form for CRN number.
Charges:
1. For DMAT : NPR 150.00
2. For MEROSHARE : NPR 50.00
3. FOR C-ASBA : Free 

For outside country:
Please send a mail to your concerned branch or use the link below 
http://124.41.211.126:8070/DPForm

Please visit any nearest branch to verify your Connect IPS. It will take around 3-4 days to verify your account.
For New ATM request
Please kindly visit any nearest branch and fill ATM request form to get new ATM card. It will charge NPR 300.00 for the first year and NPR 200.00 per year thereafter. You will get your ATM card within 3 weeks of request.

ATM not timely received
Sorry for the inconveniences caused. We will send your query to concerned department and hope to solve your issue as soon as possible. 

Please kindly send a mail to your concerned branch along with your queries via your registered mailing address. 
For balance inquiry and other banking requirements, please activate internet banking service by sending an activation request mail to your concerned branch.

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